Often companies realize that they are not operating as efficiently and effectively as they could. There is usually over reliance on spreadsheets and manual logs to compensate for system deficiencies. However, spreadsheets and manual logs are inefficient and not completely reliable: errors can slip in through re-keying or calculation mistakes. There is no audit trail on changes and mistakes may not be detected. This information is usually not shared between departments and decisions are made with old data. Business Systems Review successfully and effectively matches improvements with the information-flow-process that should be made so your ERP business systems work better for you.

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Dr. Glen Miller of Performance Essentials, Inc., provides performance and process improvement using his expertise in lean manufacturing. Dr. Miller leads organizations to establish goals, continuously improve processes, measure outcomes and enhance productivity. His clients call him the Lean Ranger for his ability to identify waste and destroy it using group creativity and problem-solving (kaizen) methods. He has worked with meat, food and specialty parts manufacturers in California, Georgia, New York, Texas and Pennsylvania. His clients respect him as one who listens, coaches and as one who will start at 4:30 am when their employees arrive in order to achieve the sought improvements. As both an industrial technologist and human behavior scientist, Dr. Miller has the ability to diagnose flow problems in manufacturing and to motivate the employees. His techniques, which achieve the Return-On-Investment through the application of Lean Manufacturing, are published in both professional and trade journals.

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TJ Green Associates, LLC., provides teaching and consulting services with expertise in materials and processes used to assemble Hybrids, Multi Chip Modules, RF/MMIC Modules, MEMS, medical implants, optoelectronics and other types of packaged microcircuits. Specific areas of expertise include hermeticity and "near hermetic" packaging, substrate fabrication, die attach, wirebond, visual inspection, process development, process improvement via SPC/DOE analytical methods, failure analysis/root cause identification and corrective actions.

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